Have a query ? Select the appropriate option.
My Account
To generate a password, please click the link below.
By clicking the link below you can change your name, email, display name etc.
Click here to change password.
Orders
You can check the status of the order by click the link below.
Status may take upto 24 hours to get updated. Once your order is placed we will send you the confirmation of your order on e-mail and SMS.
If case of any unusual event which delays your order, you’ll receive an update from us.
We at wesdian follow #vocalforlocal, so all the products are manufactured by us. We conduct the quality checks before we send out a product to you so you get the best with every order you place.
So, it may take anywhere between 1-3 working days before the shipment goes out from our warehouse.
If this is not the case then please share your query in detail along with the order id number. Our customer care executive will work on your query. We will get back to you in the next 24 hours.
You’ll receive the email confirmation. And also you can click here to know the status.
- We levy no shipping charges on your order. Except for certain Categories/Products.
- COD charges of Rs. 25 per product if you choose cash-on-delivery as your mode of payment.
- The price of the products you see are inclusive of taxes.
In a few pincodes, we are unable to provide the cash-on-delivery payment option currently.
You may however, opt for any other mode of payment such as Debit Card, Credit Card, or using an UPI.
Contact our customer service executive by filling form below, and we will resolve the issue ASAP. We’ll get back to you within 24 hours.
Option to download the invoice will work only in browser, either on mobile devices or desktop/laptop computers. Option will not be available on mobile app due to technical limitations. Further your invoice has been attached to your order confirmation and completion mail. If you want a copy of your invoice again, simple send a mail from your registered email to support@wesdian.com mentioning your order id.
Delivery
We apologise for the inconvenience. Please share your query in detail along with the order id number, our customer care executive will work on your query . We will get back to you in the next 24 hours.
Multiple orders are split to ensure there is no delay in shipping the order which is ready. The rest should be arriving soon
Your order may have been received by someone else on your behalf.
If your address is a residential address please check with your neighbor/security guard.
If your address is non-residential then please check with the reception.
If you think that isn’t the case, please reach out to us.
Contact our customer service executive by filling the form below, and we will resolve this. We’ll get back to you within 24 hours.
For default, click the link below to edit or add the address.
If your order has been shipped we will not be able to make any changes in the delivery address. We can inform our courier partner to send the shipment back to us.Please share the order id number and let us know the next course of action.
Payment
If the amount has been deducted from your bank or card, don’t worry; it will be refunded to the same account within 7-10 business days.
Meanwhile, please wait a while and try again, preferably using a different payment method.
These are the payment methods we accept:
• Debit Card
• Credit Card
• Net banking
• UPI
For further assistance raise a ticket by filling the form below.
Wesdian employees will never ask for your credentials like Wesdian password, OTP, Credit/Debit card expiry and CVV or any other confidential information except for your name, address, e-mail id and mobile number.
Do inform us by filling form below, if this happens.
Once the cashback/refund gets approved, it will be credited in your account within next 14-15 days.
Get In Touch
Have a query ? Let us know.
Wesdian Industries Private Limited
B-566, Lajpat Nagar
Moradabad (U.P.)
Pin : 244001
Contact : +91-7906272475