FREQUENTLY ASKED QUESTIONS

How do i check the status of the order?

You can check order status by logging into your account. You can also visit wesdian.shiprocket.co for detailed tracking information.

I'm unable to add products to Cart

This can be a temporary server issue. Please try refreshing the page once or twice. If the issue still persists, please notify us by dropping a message by filling form available on the page. We will resolve the issue ASAP.

I tried to make a transaction but it failed, what do i do?

If the amount has been deducted from your bank or card, don’t worry; it will be refunded to the same account within 7-10 business days. Meanwhile, please wait a while and try again, preferably using a different payment method. These are the payment methods we accept: • Debit Card • Credit Card • Net banking • UPI . For further assistance raise a ticket by filling the form below.

How do I place an order?

To place an order, browse our collections, select your preferred items, choose the correct size, color, and quantity, you can also check estimated delivery date on product page, then click “Add to Cart.” Once you’ve selected everything you want, go to the cart, and proceed to checkout. Enter your shipping and payment details, and you’re all set!

What payment methods do you accept?

We have partnered with different payment gateways to give wide range of payment options. You can pay via Credit Card, Debit Card, UPI, Wallets by selecting the payment gateway of your choice.

How long does delivery take?

Visit Shipping Policy for details.

What is your return policy?

Visit Cancellation and Refund Policy for details.

How do I return or exchange an item?

You can write us directly on [email protected] to request for returns. Link to initiate return will soon be provided in account section next to the order details. Keep checking this space for updates.

How can I contact customer service?

All the details to contact us are available on this page.

How to get GST invoice for my order?

GST Invoice is available on the website. Make sure you fill your GST number in designated billing address field, while placing the order. You will get the GST Invoice once the order is delivered. Invoice will be sent to you via mail. You can contact us, in case the GST invoice is not received, via the contact form on this page, or send us a mail to [email protected], mentioning “Need GST Invoice for Order Number ***** ” in the subject field. The email must be originated from the registered mail id. If you wish to change your GST number and Company detail than visit Addresses section in My Account. GST number will not be visible in Billing Address but it can be edited while editing address.

Have a question? You may find an answer in our FAQs available on this page, you can also contact us:

  • [email protected]
  • Call us: +91-7906272475
  • Mon-Sat: 9:00 am - 6:00 pm
  • B566, Lajpat Nagar, Moradabad (UP) - 201301

Drop us a Line

We’re happy to answer any questions you have. Just send us a message in the form below with any questions you may have.